"Man was designed for Accomplishment,
Engineered for Success, and Endowed with the
Seeds of
Greatness."
Zig Ziglar
Customer Service
Program
Looking for a
way to get superior Customer
Service?
Want to outdo your competition?
Want a self-directed team that makes a
difference?
Want your customers raving about your level
of service?
Here it
is:
Customer
Service with a bases in the
Continuous Improvement
Process!
- Tired of the "Let's smile and
be nice" approach that never really gets
to the root of what real customer
service is!
- Want a team that can solve
problems for good! Not just pacify the
customer short term!
- Want a team that can look at
systems and make them better for
both you and the customer!
- Want confident team
members that take on challenges and do
what is needed to create a win-win for all
parties!
What’s in it
for me?
- Mastery Test - Each
section has both a pre-test and post test
to assure the concepts are learned.
- Multiple Application
Exercises - You will be applying
what you learn before you leave.
- Over 100 Concepts -
Not the same old thing here, sophisticated
concepts are introduced that other programs
do not have.
- Master Materials -
Concepts from Deming, Juran, Crosby,
Feigenbaum and Zig Ziglar are incorporated
throughout the program.
Structure,
time, materials
This program is a full participation format
with consistent information provided by video
tape and on site trainers to facilitate the
learning and coaching process.
Day 1
Introduction to Assuring
Customer Loyalty
Relationship between TQM
& TCD
What it takes to be a
"Great" company
|
|
Day 2
Creating Superior External
Customer Value
Customer Value Triad
The Transaction is just the
beginning
|
Turn Your Organization
Upside Down
PDCA Cycle
Getting everyone customer
driven
|
Create A Customer Care
Plan
What is vital to the
customer
Customer Care Plan
Service - Profit Chain
|
Creating Superior Internal
Customer Value
Communications
Teamwork
Meta - Messages &
Paralanguage
|
Flow Charting and Process
Improvement
Value Added flow
analysis
Core Values
|
This program runs for2 full action
packed days. Full days are 8 hours of training
time including theory, practice and
coaching. Other schedule formats may be
available. Contact us to see what schedule
works best for your team!
Have you
called yet?
What are you waiting for?
Build your best team ever right now!
Call us and move your team and yourself to
another level of
competence!
Licensed to Business Architects
by:
Zig Ziglar Corporation
Call us Today @ (701) 799-1972
e-mail:
Harlan@BusArc.com
|
Training
Progams that
get Results!
